Free Shipping to US on order over $40

Shipping

Complimentary shipping

We offer free ground shipping on all consumer orders over $60 shipping to the continental United States, UK, Germany, France, Italy, Spain and Canada.

Shipping carriers

We use Amazon FBA Service. Amazon will chose the carrier based on your location as our standard carrier.

Shipping times

All orders placed will be ready to ship within two business days, regardless of the shipping method. Orders placed over the weekend or on a holiday will be ready to ship within the next two working business days. Complimentary shipping will arrive in 6-8 business days. Expedited shipping will arrive in 2-4 business days.

International shipping

We are in the process of setting up international shipping at our new warehouse and are currently unable to all fulfill international orders. For customers locate in UK, Germany, France, Spain, Italy and Canada we ship from our Amazon FBA warehouse. It takes 8 -15 business days to arrive. For other countries, international shipping fee will be added. Shipping will arrive in 12 -15 business days.

Returns

Return policy

We hope you love everything you order, but in case you don’t, not to worry. We will happily accept returns for unused merchandise in its original condition at time of purchase.

+ For items purchased on kuteandkoo.com, we offer a full refund (with the exception of gift wrapping and shipping expenses associated with the order) if they are returned in their original condition within 90 days of purchase.

+ Items not purchased on kuteandkoo.com, can be returned for a website credit only, provided that the returned items are unused and in their original condition.

+ If your product has a manufacturing defect, please contact us at service@kuteandkoo.com. We are here to help you Monday through Friday from 9am EST to 5pm EST. Your request often gets response within 24 hours.

Refunds

To receive your refund for an item that you wish to return that you purchased from kuteandkoo.com within the last 90 days, please contact us service@kuteandkoo.com for the warehouse address.

The shipping cost of a returned item is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for items lost in transit. Along with your returned item, please include the following information: name, address, phone number, the word “refund” and your original order number. As soon as we receive the item and confirm that it is in its original condition, we will refund the credit card used to purchase the item. Please note, it takes an average of two business days to refund a credit card.

We are unable to offer you a full refund or partial refund for a product you already claimed your lifetime warranty.

Exchanges

Contact us at service@kuteandkoo.com for exchange request. The shipping cost of a returned item is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for items lost in transit. Along with your returned item, please include the following information: name, address, phone number, your original order number, and the details of the item you wish to exchange it for.

Once we receive your returned item, we will send out the desired item the same day. You will receive a confirmation email when the new item ships so you know it’s on its way.

©2017 Weixiao Inc., Kute ‘n’ KooTM All Rights Reserved

 

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